Data Deletion Instructions

Freightly (“Freightly”, “we”, “us”), a product operated by Kumi Studio, gives you control over your data. This page explains how to delete data associated with your Freightly account, including data received through connected integrations such as the WhatsApp Business Platform (Meta) and Gmail (Google).

Disconnect a channel

To stop further data collection from a specific channel, open your workspace settings and disconnect the WhatsApp Business number or Gmail mailbox. Disconnecting immediately halts new message and email ingestion from that channel and revokes the stored access token.

Request deletion of your data

To request deletion of the data we hold about you or your workspace — including inquiries, quotations, WhatsApp messages, email content, and stored integration credentials — send an email to contact@kumistudiohq.com from the email address associated with your account, with the subject line “Data Deletion Request”. Please include:

• Your Freightly account email and workspace name.
• Any connected WhatsApp Business number or Gmail address you want removed.
• Whether you want your entire account deleted or only specific data.

What happens next

We verify that the request comes from the account owner, then delete or anonymize the requested data from our production systems within 30 days. Some information may persist temporarily in encrypted backups, which are rotated and permanently deleted on a regular schedule. We may retain the minimum information required to comply with legal obligations or resolve disputes.

Related

For more detail on what we collect and how we use it, see our Privacy Policy.